Data We Hold and Why We Hold It
When you open an account, we collect your name, contact details and the wallet identifiers you use — bKash, Nagad or Rocket numbers — to process deposits and withdrawals. Payment activity logs are kept to reconcile transactions and respond to any dispute you raise. If you
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contact our support team, that conversation is stored so we can track follow-up and resolve issues without you repeating yourself. Device data — browser type, operating system, mobile model — is collected automatically to keep the lobby working correctly on your screen. We do not collect
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more than we need. Data tied to a closed or inactive account is retained only as long as required for financial record-keeping under applicable rules in your eligible region. We do not sell or rent your personal data to marketing companies. Third parties who process payments
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on our behalf — including the rails behind bKash, Nagad and Rocket — operate under data agreements that restrict how they use your information. You can ask us to correct or delete your data at any time; see the contact section below for how to reach
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us.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.